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Operations Assistant

KEY ROLES: (Essential Job Responsibilities):
Administration/Office Support
• Functions as a customer service representative in all interactions with club members and their families
• Answer incoming calls
• Deliver telephone information/messages to appropriate personnel in a timely manner. Recognize high priority and confidential mail as an essential priority
• Assist with making daily deposits when directed by Operations Administrator
• Other responsibilities as assigned

Membership Support
• Utilizing Member Tracking software to register members, maintain membership and member attendance records
• Assist with monthly billing statements for all members, and ensure expedient payments of member fees; contact members via phone who owe money on a bi-monthly basis (or more, if needed) as directed by Operations Administrator
• Other responsibilities as assigned

Special Event/Development Campaign Support
• Assist with the planning and execution of mailings associated with special events or various development campaigns
• Assist with registration of guests for TOWBGC events via email and telephone, and check-in attendees at events
• Assist staff with ensuring supplies for events are procured and delivered to special event venues
• Other responsibilities as assigned

SKILLS/KNOWLEDGE REQUIRED:
• Experience in Microsoft Office Suite (Excel, Word, PowerPoint) and database management.
• Knowledge of general administrative and office procedures and systems including typing, composing letters, as well as knowledge of basic business management and budgeting processes
• Good written & oral communication and interpersonal organizational skills in order to deal with a diverse group of individuals.
• Must be a team player who is able to think logically and analytically.
• Ability to work under pressure and produce results in a timely manner
• Ability to manage multiple tasks and to develop solutions to problems with limited supervision.
• Ability to establish and maintain effective working relationships with Club staff, Board members, community groups, and other related agencies.

SKILLS/KNOWLEDGE PREFERRED:
• Experience working for a nonprofit or youth development agency
• Associate’s Degree in business or related field from an accredited college/university or 2 years’ experience in an administrative assistant position
• Experience working with member tracking software or databases
• Experience in event planning and working with vendors

DISCLAIMER:
The information presented indicates the general nature and level of work expected of employees in this classification. It is not designed to contain, nor to be interpreted as, a comprehensive inventory of all duties, responsibilities, qualifications and objectives required of employees assigned to this job.

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