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Operations Assistant

KEY ROLES: (Essential Job Responsibilities):
Administration/Office Support
• Functions as a customer service representative in all interactions with club members and their families
• Answer incoming calls
• Deliver telephone information/messages to appropriate personnel in a timely manner. Recognize high priority and confidential mail as an essential priority
• Assist with making daily deposits when directed by Operations Administrator
• Other responsibilities as assigned

Membership Support
• Utilizing Member Tracking software to register members, maintain membership and member attendance records
• Assist with monthly billing statements for all members, and ensure expedient payments of member fees; contact members via phone who owe money on a bi-monthly basis (or more, if needed) as directed by Operations Administrator
• Other responsibilities as assigned

Special Event/Development Campaign Support
• Assist with the planning and execution of mailings associated with special events or various development campaigns
• Assist with registration of guests for TOWBGC events via email and telephone, and check-in attendees at events
• Assist staff with ensuring supplies for events are procured and delivered to special event venues
• Other responsibilities as assigned

• Experience in Microsoft Office Suite (Excel, Word, PowerPoint) and database management.
• Knowledge of general administrative and office procedures and systems including typing, composing letters, as well as knowledge of basic business management and budgeting processes
• Good written & oral communication and interpersonal organizational skills in order to deal with a diverse group of individuals.
• Must be a team player who is able to think logically and analytically.
• Ability to work under pressure and produce results in a timely manner
• Ability to manage multiple tasks and to develop solutions to problems with limited supervision.
• Ability to establish and maintain effective working relationships with Club staff, Board members, community groups, and other related agencies.

• Experience working for a nonprofit or youth development agency
• Associate’s Degree in business or related field from an accredited college/university or 2 years’ experience in an administrative assistant position
• Experience working with member tracking software or databases
• Experience in event planning and working with vendors

The information presented indicates the general nature and level of work expected of employees in this classification. It is not designed to contain, nor to be interpreted as, a comprehensive inventory of all duties, responsibilities, qualifications and objectives required of employees assigned to this job.